Attending RFMA was a valuable way to make dozens of new connections with industry professionals and attend informative sessions. A session I attended revolved around how the Internet of Things (IOT) can provide practical uses for a restaurant facilities manager, and made me reflect on how data collection is currently being used.
We realize more and more that technology has a place in restaurants, and this exponential increase in use requires the need for data interpretation. The technology on its own does not make it successful; it needs human application. The number of tasks it takes a manager to run a successful restaurant can be overwhelming, and as we see this steadily growing influx of technology, the users constantly need a more curated service-based solution around it.
Rather than leave them to determine what the collected data means, let’s create a more consultative relationship that will show the managers how the data analysis can apply to how their restaurant is run. By having that conversation and understanding what the graphs and dots on a screen mean, the person on the receiving end of the data collection greatly benefits without adding a task to their heavily overflowing plate.